Return And Refund Policy
Return & Refund Policy
Last updated: {{ 26-02-08 }}
At Siovene, your comfort and satisfaction come first. We stand behind the quality of our products and want you to shop with confidence. This page explains how returns and refunds work so you know exactly what to expect.
Quick Return Summary
| Policy Item | Details |
|---|---|
| Return Window | 30 days from delivery |
| Item Condition | Unused, original packaging |
| Return Shipping | Customer-paid (unless defective) |
| Refund Method | Original payment method |
| Refund Time | Up to 10 business days after inspection |
Can I Return My Order?
Yes. You may request a return within 30 days of receiving your order, provided the item is:
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Unused and in its original condition
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In the original packaging
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Accompanied by proof of purchase
Returns that do not meet these conditions may not be approved.
How Do I Start a Return?
To initiate a return, please contact our support team before sending anything back.
📧 Email: support@siovene.com
Include:
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Your order number
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The reason for the return
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Photos (if the item is damaged or defective)
Once approved, we’ll provide return instructions.
Return Shipping Costs
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Customers are responsible for return shipping costs
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Shipping fees are non-refundable
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If the return is due to a defective or incorrect item, we’ll take care of it — just let us know
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Refunds
Once your return is received and inspected:
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You’ll be notified by email
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Approved refunds are issued to your original payment method
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Please allow up to 10 business days for the refund to appear, depending on your bank or card issuer
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank or card statement again
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Contact your card issuer (processing times vary)
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If needed, email us at support@siovene.com
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us with your order details and photos of the issue.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. Any such exclusions will be clearly stated on the product page.
International Returns
Customers are responsible for any customs duties, taxes, or fees associated with returns from outside the country of origin.
Need Help?
If you have any questions about returns or refunds, our team is here to help.
At Siovene, we’re committed to delivering premium wellness products and a smooth, transparent shopping experience.