Refund policy

Return & Refund Policy

Last Updated: [2026-01-14]

At Siovene, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns and refunds are accepted. By placing an order on siovene.com, you agree to the terms outlined below.

1. Return Eligibility

We accept returns within 30 days of delivery, provided that all of the following conditions are met:

  • The item is unused, unworn, and in its original condition

  • The item is returned in original packaging

  • Proof of purchase (order number or receipt) is provided

For hygiene and safety reasons, used products are not eligible for return and will not be refunded.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products

  • Items returned outside the 30-day return window

  • Products damaged due to misuse, improper handling, or normal wear

3. How to Start a Return

To initiate a return, please contact our support team before sending any items back.

Email: support@siovene.com

Include the following information in your request:

  • Order number

  • Reason for return

  • Photos of the item (if applicable)

Returns sent without prior authorization may not be accepted.

4. Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

  • Approved refunds are issued to the original payment method

  • Refunds are processed within 10 business days after the returned item is received and approved

  • Processing times may vary depending on your payment provider or financial institution

5. Shipping Costs

  • Original shipping fees are non-refundable

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos and your order number so we can review and resolve the issue.

7. Contact Information

For questions regarding returns or refunds, please contact us at:

Email: support@siovene.com